Public body · SAR
60 posts · 2026
Public authority under FOIA and the EIR. Escalation: Parliamentary and Health Service Ombudsman (PHSO), referred by an MP. Court: Administrative Court (judicial review). Correspondence: 60 emails (33 sent, 27 received).
📍 Checked in at: Independent Complaints Reviewer
Next step (forecast): disclosure of personal data, 28 Oct 2026
Every option used up (forecast): 20 September 2029
No public statements found yet; the record below involves them.
HM Land Registry confirmed our 20 October 2026 email is being handled as EIR request F261029 and FOI request F261030, with a statutory reply deadline of 17 November 2026.
“Our statutory deadline for reply for F261029 and F261030 is 17 November 2026”
HM Land Registry told us the matter under enquiry 260928-6762800 and N610CGV has been referred to one of its lawyers, which will delay a reply, with no further detail given.
“the matter has been referred to one of our lawyers for consideration. This will result in a delay”
I told HM Land Registry that subject access request 260928-6762800 is bound by the statutory one-month deadline of 28 October 2026, not service standards, and asked for written confirmation on logging, timing, preservation of files, and the status of enquiry 260918-6720625.
“For a subject access request the time limit is set by law, not by service standards: one month from receipt under Article 12(3) UK GDPR”
Seen ✓ · answered 22 Oct 2026
I replied to HM Land Registry's 1 October 2026 email on subject access request D260928 and added a new request under the Environmental Information Regulations and FOIA for first-registration and amalgamation documents concerning WA231076 and WA240304.
“I am asking for these under the subject access request and the EIR instead of ordering official copies on form OC2”
Seen ✓ · answered 22 Oct 2026
HM Land Registry confirmed automated receipt of enquiry 261015-6844273 and gave standard timescales of five to twenty working days for a reply.
“We usually reply to online enquiries within five working days but depending on the nature of your enquiry this could take up to 20 days”
I applied to HM Land Registry under Z084NQV/N610CGV for alteration of the register under Schedule 4 LRA 2002 and indemnity under Schedule 8, covering titles WA240304 (closed) and WA231076, focused on the 1983 first registration through 1987, restating earlier unanswered questions and adding new ones.
“It asks the Registrar to consider alteration of the register under Schedule 4 to the Land Registration Act 2002, and indemnity under Schedule 8”
Seen ✓ · answered 16 Oct 2026
We confirm the matter already raised under enquiry 260917-6718215 has been captured internally as application Z084NQV to investigate and correct any error on title WA231076.
“an application has been captured internally by HM Land Registry to investigate and correct any error that may have been made”
I asked HM Land Registry to search the historic files for WA231076/WA240304 for any 1924–1930 instrument or title, including a 1928 voluntary first registration by John Williams and the 15 May 1924 agreement, and to send copies or confirm nothing is held.
“I am asking you to search the historic files you have already retrieved and to say whether a 1924–1930 instrument for the house plot is on them”
Seen ✓ · answered 10 Oct 2026
We acknowledge the subject access request, reference D260928, and set a statutory deadline of 28 October 2026 for our reply.
“Our statutory deadline for reply is 28 October 2026”
We tell the family this email address is not the correct contact method, so no action will be taken, and ask them to resubmit the enquiry through our online contact form.
“This email address is not the correct method of contact for general enquiries”
We confirm the correspondence has been passed to a caseworker for consideration and give contact details for queries about format.
“Your email and any attachments have been passed to an HM Land Registry caseworker for consideration”
I acknowledge receiving the new reference number 260929-6766714 for the resubmitted enquiry.
Seen ✓ · answered 29 Sep 2026
We confirm automatic receipt of the correspondence, note general enquiries should go to Customer Support, and state the statutory timescale for a subject access request is one calendar month from receipt.
“The statutory timescale for response is one calendar month following receipt of your request”
I submitted a subject access request under UK GDPR Article 15 for personal data on WA231076 and WA240304, including complaint files and the MP correspondence pack, and asked HM Land Registry to confirm whether the first-registration file holds data on Mary Doreen Williams or William Buckler, and to preserve both files.
“It is a request for personal data in the working file in which I am identifiable, including customer-complaint files”
Seen ✓ · answered 28 Sep 2026
We confirm receipt of the correspondence and explain that registration enquiries should go to Customer Support, while FOI/EIR requests get a 20-working-day response and subject access requests one calendar month.
“the statutory timescale for response is 20 working days following receipt of your request”
We confirm receipt of the enquiry on title WA240304 and say it has been referred to the appropriate team for consideration.
“I have referred it for consideration by the appropriate team.”
I correct an earlier date error: 1982-83 was first registration of two separate live titles (WA231076 and WA240304), not a merger, and the actual amalgamation into one title happened on 2 February 1987.
“1982–83 was first registration of two live titles, not a merger.”
Seen ✓ · answered 27 Sep 2026
I ask you to email electronic copies of specific listed first-registration documents from your 30 July schedule for titles WA231076 and WA240304, since WA240304 cannot be found via the public search service.
“I am asking you to issue, by email to [email redacted], unofficial or official copies of the below items from your 30 July schedule”
Seen ✓ · answered 27 Sep 2026
We confirm receipt of the enquiry on title WA240304 and say there may be some delay before we respond.
This email address for title WA231076 enquiries is no longer supported, so no action will be taken on the enquiry; please use the Contact HM Land Registry page instead.
“This email address is no longer supported.”
I set out my construction of the title chain for WA231076 and WA240304, arguing the House Plot was never conveyed into the WGR/BP estate, and ask you to confirm what the surviving first-registration records show about which parcel was lodged.
“I am asking you to confirm what the surviving first-registration records show about which parcel was lodged”
Seen ✓ · answered 18 Sep 2026
We again apologized for showing the wrong contact details on our letter and repeated that enquiries should now go through our online contact form.
“This is why we put an auto-response in place.”
We apologise that outdated contact details appeared on our letter and explain that old email addresses can no longer be serviced, so customers should use our online contact form instead.
“We are directing our customers to contact us via our contact form”
Chased answers to questions raised across emails of 26 May, 2-3 June, 30 July and 12 August 2026 about the 1971 abstract, the 'no question or doubt' certificate, the marriage certificate cited by your officer, and whether records mention Mary Williams, Frederick Buckler or a competing claim to Ty Mawr.
“Your 30 July letter listed documents still held. It did not answer what those documents contain”
Seen ✓ · answered 17 Sep 2026
Added further unanswered questions about whether the 1971 abstract is still listed and held, which form carries the 'no question or doubt' wording, the status of the 1969 Western Ground Rents conveyance, and whether the paper files ordered in February 2026 were fully retrieved and scanned.
“This supplements my email of 16 September 2026 on N610CGV / WA231076 and WA240304.”
Seen ✓ · answered 17 Sep 2026
We apologized that the wrong contact details appeared on our letter and asked you to use our online contact form instead, since we can no longer handle replies sent to old email addresses.
“We can no longer service the incoming emails or route such emails into our current system.”
Asked HM Land Registry to clarify the status of the 1971 abstract of title, locate the 'no question or doubt' certificate within Form 1E, and confirm whether surviving records mention Mary Williams, Frederick Buckler, William Buckler or any competing claim to Great House Farm/Ty Mawr.
“whether it is available for inspection or copying”
Seen ✓ · answered 12 Aug 2026
We sent an official letter as a PDF attachment and confirmed no paper copy will follow, noting Adobe Acrobat Reader is needed to open it.
“It is not a circular and relates either to an application you have lodged with us or a property in which you have an interest.”
Thanked HM Land Registry for its 30 July letter and asked it to confirm whether the 1971 abstract of title survives separately or within a listed item, and where the 'no question or doubt' certificate appears in the surviving Form 1E.
“Could you please confirm whether: the 1971 abstract of title survives as a separate document”
Seen ✓ · answered 30 Jul 2026
We sent an automated notice confirming an official letter about title WA231076 is attached as a PDF, with no paper copy to follow, relating to an application or property interest.
“The document attached is an official requisition, reminder or letter from HM Land Registry.”
Thanked the institution for its earlier reply but noted I still haven't heard from the other department, and asked them to chase it up.
“I've not heard from them yet though.”
Seen ✓ · answered 13 Jul 2026
I formally requested to inspect or receive certified copies of the complete first registration case files for WA231076 and WA240304, asking about examiner notes, any records of disputes, and whether files still exist or were destroyed or digitised.
“We are writing to formally request access to inspect the archived first registration application files”
Seen ✓ · answered 13 Jul 2026
I repeated my formal request to inspect or obtain certified copies of the complete first registration case files for WA231076 and WA240304, including supporting documents, notes and any record of disputes or destroyed files.
“We are writing to formally request access to inspect the archived first registration application files”
Seen ✓ · answered 13 Jul 2026
Before submitting a formal access request, I asked HM Land Registry to confirm the scope of records held on WA231076 and WA240304, including whether any index, dispute material, or notations of documents not retained exist.
“confirmation of the composition and scope of the first registration file(s)”
Seen ✓ · answered 13 Jul 2026
I asked HM Land Registry to ignore my previous email, explaining it was meant for a different department and that I had already forwarded it there myself.
Seen ✓ · answered 13 Jul 2026
I asked HM Land Registry to preserve all records relating to first registration files WA231076 and WA240304, including applications, notes, correspondence and archived versions, while I pursue ongoing information access requests.
“I am writing to request that all relevant records relating to these matters are preserved”
Seen ✓ · answered 13 Jul 2026
I asked HM Land Registry for the full list of documents held on the first registration files for WA231076 and WA240304, including the FR1, transfer deed, any objections or disputes concerning Mary Williams/Mary Buckler, and whether any papers are noted as not retained.
“The full list of documents and evidence held on the first registration file(s) for WA231076 and WA240304”
Seen ✓ · answered 13 Jul 2026
I asked HM Land Registry to clarify whether a marriage certificate was actually lodged as registration evidence for WA231076 or if it exists elsewhere, to identify the document relied on, and to explain how identity continuity was established given pre-1974 BP licence letters referring to my grandmother as Mrs Williams.
“there is a marriage certificate to show this”
Seen ✓ · answered 13 Jul 2026
We notify you that an official letter under reference WA231076/A/216/MC is attached concerning your property interest, with no paper copy to follow.
I add further evidence to my ongoing complaint on Great House Farm/Ty Mawr, citing an unauthorised 1965 transfer by Frederick Buckler, his 1968 death, the family's failed 1974 court claim, and registration occurring only after the claimant's death.
“the title to the property was transferred or sold in or around 1965 by Frederick Buckler without the knowledge or consent of Mrs Mary Williams”
Seen ✓ · answered 25 May 2026
We send an automated notice confirming another official PDF letter under reference WA231076/A/216/KH has been issued regarding your property interest, with no paper copy to follow.
I briefly thank HM Land Registry for their reply.
Seen ✓ · answered 21 Apr 2026
We send an automated notice confirming an official PDF letter under reference WA231076/A/216/CT has been issued regarding your interest in the property, with no paper copy to follow.
I ask HM Land Registry to escalate my complaint on title WA231076 to stage two, arguing the registration was a mistake because BP's licence was tied to a different, mis-identified name than my grandmother's true legal identity.
Seen ✓ · answered 19 Apr 2026
We attach our response to Freedom of Information request F260213, providing the formal reply to the request you submitted.
“Please find attached our response to your Freedom of Information request”
I reject HM Land Registry's stage-one explanation for title WA231076, arguing first registration relied on a fabricated name and hid a 1974 ownership dispute rather than a simple clerical error, and ask that the dispute be formally recorded.
Seen ✓ · answered 13 Apr 2026
We forward an official PDF requisition or letter under reference WA231076/A/216/LG relating to an application or property interest you hold; no paper copy will follow.
“It is not a circular and relates either to an application you have lodged with us or a property in which you have an interest”
I acknowledge receipt of the letter and say we will be in touch again shortly.
“I will be in touch shortly”
Seen ✓ · answered 23 Mar 2026
I send the attached letter to clarify exactly which plot and property we mean, hoping it resolves the title-number issue you raised.
“See attached the letter to which I am referring”
Seen ✓ · answered 23 Mar 2026
We state the information you provided does not identify a title number, so we cannot proceed with the FOI request, and we direct you to Customer Support for help locating the title.
“the information you have provided does not assist us in locating the title number”
We ask you to supply the title number for the land in question and explain that register information is accessible only via statutory routes, not FOIA or EIR, so a refusal notice is likely.
“the information you have requested is held within our registers that are open to public inspection and accessible via statutory routes of access”
We confirm automatic receipt of your correspondence, note our three-working-day acknowledgment target, and restate the 20-working-day FOIA/EIR timescale and one-month subject access timescale.
“the statutory timescale for response is 20 working days following receipt of your request”
I clarify that the land in question is Great House Farm, Llandough, now known as Church View Close, and note we are still awaiting a response about the 1982 BP registration you said was being scanned.
“the registration by BP of Great House Farm, Llandough in 1982, was being scanned”
Seen ✓ · answered 12 Mar 2026
We request under the Freedom of Information Act all Land Registry records from 1938 to 1987 on Ty Mawr (Great House), Llandough, including dealings with Mountjoy Ltd, Western Ground Rents, BP Pension Trust/Properties, and the 1962 Cardiff County Court and other proceedings.
“I request copies of all records, correspondence, memoranda, internal notes, minutes, file notes, land registration applications, objections, or communications held by HM Land Registry from 1 January 1938 to 31 December 1987”
Seen ✓ · answered 12 Mar 2026
We send an automated notice confirming an official letter or requisition under reference WA231076/A/216/LG is attached as a PDF, with no paper copy to follow by post.
“The document attached is an official requisition, reminder or letter from HM Land Registry.”
We send a brief thank-you to the officer for forwarding the letter.
Seen ✓ · answered 13 Feb 2026
We confirm receipt of the emails of 5 and about Great House Farm (title WA231076) and say the matter has been passed to a senior officer, asking for time to review and investigate.
“The information provided has been noted and referred to a senior officer.”
We send a timeline PDF and set out three points on the 1982 registration: a possible misidentification of the occupier's name, suppression of 1888 archaeological findings, and an unresolved ownership dispute at the time of registration.
“I would like to highlight three specific areas where the "actual facts" on the ground differed from the application made to the Registry”
Seen ✓ · answered 6 Feb 2026
We ask Land Registry's review team to examine possible irregularities in the 1982 registration underlying the 1987 court case, pointing to the lack of a final ruling on title before registration and inconsistent treatment of two BP entities in later proceedings.
Seen ✓ · answered 6 Feb 2026
We ask Land Registry for guidance on applying to add a notice or restriction, or to rectify the register, over land first registered to BP Properties Ltd in 1982, saying the family's long occupation and a disputed interest were not recorded.
“I respectfully request guidance on the appropriate procedure to apply for the entry of a notice or restriction”
Seen ✓ · answered 6 Feb 2026
